Hello @Zdenek_Kadlec
Firmware Download functionality for Datalogic Android devices is protected and available for devices with active Datalogic SHIELD Service Contract only.
Clicking the small Look icon on the right will prompt you to insert a valid serial number:
.
After inserting a valid Serial Number, the Download link will be unlocked.
For more information on the Datalogic Shield program, please visit: www.datalogic.com/Shield.
Here are step-by-step instructions on how to update a Memor 10 with Shield firmware: download PDF here.
Note that the Shield program has a grace period allowing “free” downloads for 180 days from the device ship date (could be ship date to distributor or reseller).
This date is the same as warranty start date. If you are a reseller or a registered partner you can find this information using the warranty lookup tool we have on our extranet: Home Realm Discovery
Simone Callegari
Mobile Computer Specialist Support L3 Engineer | Datalogic