Hello, after the last update when starting the device, there was a problem with the resolution of the device. When calibrating the screen through Stylus, the resolution is increased so much that I can’t hit the target. Is there any solution or some advice for this. Thanks
Hello @Omar_Herakovic,
The FW update on Falcon X3+ should never change the device resolution nor compromise the device operability. As a test, we can suggest trying to revert - if possible - to the previous Firmware image.
If this works, then try again to install the latest (most recent) FW version.
If this does not solve it, you can have a direct contact with a local Datalogic technician by opening a ticket via the company’s tech support portal , but it will most likely be necessary to send the terminal in for repair.
see also: Firmware downloads for obsolete Datalogic Mobile devices.
Simone Callegari
Datalogic Mobile Products Specialist - SW Engineer
Thank you for your answer,
How can i revert it?
Hello @Omar_Herakovic
To revert a Falcon X3+ device to a previous FW version the procedure is the same used for the FW updates; simply you have to load on the device a file of a previous firmware version.
The tool for doing it is Datalogic Firmware Utility (DFU) tool available at this link:
However a screen resolution change after a FW update on a Fx3+ device is a unexpected behavior, and is not easy to determine the reason without more information.
What was the original operating system installed (Windows CE or WEHH)?
What was the previous FW version? What is the new FW that you tried to install? For what reason had the FW been updated?
What is the serial number of the device? Had the device been sent for repair?
If the device is still responsive, what we suggest you is to open a ticket to our company’s tech support with all this information, so that one of our technicians can investigate and troubleshoot the issue.
Otherwise, you have to issue a request to send the device to repair.
Simone Callegari
Datalogic Mobile Products Specialist - SW Engineer