Falcon x4 In the Device info application, there is no scanner in the Hardware tab and the scanner does not work.
Hello,
On Falcon x4 or Skorpio X4 WEC7 devices, the Control Panel / Device Info / Hardware panel should always show a line indicating the available ScanEngine (e.g. Internal 1D Imager, or Internal 2D Imager, etc…).
The absence of such a line, unless unpredicted Windows errors, raises the suspicion of an error in the scan engine.
Therefore, try performing a Cold Boot of the device. Then if it is not enough, try with a Clean Boot.
If at the end of these two operations the line does not appear and the scanning engine has not resumed operation, it is recommended to send the device to the service centre for repair.
The procedures for ColdBoot or CleanBoot for Falcon X4 are described on pages 39 and 40 of the Falcon X4 User’s Manual.pdf
Simone Callegari
Datalogic Mobile Products Specialist - SW Engineer