I loose all my profile.
After Launch Scan2Deploy 2.0 can’t create profile and select model/SKU/Os version…
I import my .TAR et dont want import too…
I tryed unistall reinstall, nothing change
I tryed do delete file in roamming, its work one time but cant see my lan files to export or import…
After reboot unistall/install nothing work.
I try an other computer, i can import my file
After deleting the files under roaming folder and uninstalling, unfortunately it is not possible to automatically recover your profiles anymore.
If you have a backup of your profiles you can import them on the new instance, but all the Wi-Fi credentials will be lost, and you need to re-enter them again.
This is not a misbehavior, but a a security system designed to prevent that a malicious user can gather information to violate the Wi-Fi networks you set up into the profiles.
As for the misbehavior found, it is difficult to say what the exact cause is.
Scan2Deploy Studio is a client-server app based on a client GUI and a local server back-end that manages business logic and profile data. A possible reason could be a communication delay between the client and server part of the app. This could happen for example due to a slow DNS resolution state.
On one occasion it happened to me too, by playing with Scan2Deploy Studio while I was activating two concurrent connections to Ethernet and a different WiFi network at the same time. The PC’s network configuration took a while to stabilize, and by maneuvering on Scan2deploy it broke down.
But all I had to do was close Scan2Deploy (I used the ‘Exit’ command from the try Icon, which stops also the server), restart Scan2Deploy Studio, wait a few moments and all the configuration was restored correctly without the need to uninstall.
In any case we’ll track the issue.
If the following folders are still present on your workstation:
You can open a support ticket at Datalogic Technical Support and send the logs you can find in those folders for further analysis. We investigate them looking for possible solutions or at least to dig the root causes of the issue, if possible.