Serial Number SAP unavailable - Firmware download

When I try to enter my device Serial Number to download the firmware updates, I’m getting errors. If I enter only the serial number portion, the prompt tells me that it’s an invalid serial number. When I enter the Part Number from the box, it bypasses that error but then shows up as “SAP Service unavailable. Try again later”. Please advise.


Hi Kenneth,

It looks like you encountered a technical glitch on our website. (SAP is the service where the serial numbers are checked on their contract status) I just tried it and now it seems to work. Can you please try again and check if you are able to download the firmware?

Gr Peter

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