Unable to Change IP Address or Access Web Interface of CM96XX (Part of PM9600 HP RB ETH KIT EU)

General Discussions or Not Mobile devices
1

Hello,

I have a PM9600 HP RB ETH KIT EU, and I’m experiencing issues with the CM96XX module included in the kit.

I’m unable to change the IP address of the CM96XX. When I connect the device through Aladdin, it sometimes appears with a question mark (?) icon. Occasionally, it is detected properly, but after a while, the question mark reappears. This makes the device seem unstable in terms of connectivity.

Additionally, I cannot access the device via its web interface. Although I can successfully ping the IP address, the web GUI is not reachable. I have also tried using incognito mode and different browsers, but the issue persists.

Could you please provide support or guidance regarding this issue?

Thank you in advance.

2

Hi @Adnan_Gorgun,

Aladdin by default needs port 51000 and 59180 to connect to the BC9680 cradle. Make sure they are both available and that your pc is in the same subnet. Also make sure your cradle is configured with the correct ip-adress, subnet and gateway.

The BC9680 cradle does not have a web interface. The ‘old’ BC9180 had a web interface but this is not anymore available for the new ethernet cradle.

For testing purposes I would recommend the Hercules tets tool (freeware) which can be found here:

For changing (managing) the ip-adress of the cradle I can recommend you the HMS IP-config tool:

It is also possible to create programming barcodes for your cradle. You can do it in the standalone version or here online:

Make sure you restart the cradle after you re-configured the ip-adress.

Best of luck in configuring the device.

Gr Peter

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3

Hi @Adnan_Gorgun ,

Thank you @Peter_De_Jong for the helpful information about the BC9680 cradle configuration.

If you continue to experience issues with the configuration after trying Peter’s suggestions, I’d recommend reaching out to our Technical Support team who can provide you with detailed assistance specific to your PM9600 kit configuration.

You can contact Technical Support here: https://www.datalogic.com/eng/contact-us/technical-support-cts-8.html

Best regards,

Simone Callegari
L3 Mobile Computer Specialist Support Engineer

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4

The issue has been resolved.

I would like to express my thanks for your support.

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